1. What Is easyinfoMail?
2. How do I change my secret password question?
3. I've forgotten my password
4. Where did the "forgot your password" link go?
5. Does easyinfoMail Offer an ISP Service
6. How do I add someone to my address book?
7. My aliases are no longer working
8. What is the maximum size limit allowed in my easyinfoMail account?
9. Its says my quota is exceeded / mailbox full, but there are no messages in my inbox
10. How do I delete an email?
11. How do I edit someone in my address book?
12. How do I edit my Personal Information?
13. I was halfway through writing an email and was prompted back to the login and had to start again.
14. When I logged into my account, I went to someone else's inbox
15. I cannot send or receive email
16. How do I set up Pop 3 using www.easyinfomail.co.za
17. How do I set up a new username?
18. Can I send and receive attachments?
19. Why can't I open any attachments?
20. How do I cancel my account?
21. How do I clear my cache?
22. Why has my easyinfoMail account been cancelled?
23. Fetchmail does not seem to be working currently?
24. Why do I get so much spam in my easyinfomail.co.za account? 
25. How do I set up easyinfoMail as my smtp server?
26. I received a Syntax error when trying to send an email, what is this from?
27. What happened to the webshares?
28. What is the validation code used for on registration?
29. Does easyinfoMail Host Personal or Business Websites?
30. Do I have to have an Internet Connection to use easyinfoMail?
31. Does easyinfoMail Sell its membership list?
32. Why Does easyinfoMail ask for Personal Information?
33. Who Do I contact if none of the above answers my questions?

easyinfoMail has grown exclusively from word of mouth and enjoys great support from South Africa with 35 000 new email registrations per month.

easyinfoMail offers both a free email service and an ISP service thus taking all our users needs into account.

For more easyinfoMail ISP Information click here

Unfortunately there is no way to change you're your secret password question without reregistering.

We can only change your password for your account to a new one and only if you answer the password question correctly.

This is for security reasons and we have no way even on our system to see what the password is because it is encrypted.

Please forward your full account name (username)@(domain).co.za ;  and if you can remember please attach your password question answer, to support@easyinfomail.co.za

The questions was one of the following...

1. What is your spouse/partner or mother's first name?
2. What is the name of the city you were born?
3. What is the last four digits of your ID Number?
4. What is the last four digits of your credit card?

4. Where did the "forgot your password" link go?

We are currently working on reinstating this link. In the meantime you can email support@easyinfomail.co.za to retrieve or change your password.

Apologies for the inconvenience.

Yes, for only R79 per month you can become a easyinfoMail ISP User.  Click Here to read more about it

Once signed up you get the following:

Please enter new addresses as follows:

Name and Surname = "Name Surname" = quotation marks before and after
email address = <name@easyinfomail.co.za> = brackets before and after.

We apologise for the inconvenience, but the alias options are not available at the moment.
We are hoping to have it all sorted out by the end of March.

Please read the instructions below regarding the new aliases.

Aliases on the same domain name i.e. test@webmail is main email address and testing1@webmail is alias.

• You will no longer be able to select the alias from which you will send the email and attach the relevant signature that goes with that alias.

• You will, however be able to receive emails for both email address in the same mailbox

• Should you wish to maintain the alias as a send address, you will need to do the following:
  - Delete the alias
  - Create another account using this email address
  - You will need to login to each email account independantly of each other to access your new emails

If one of your aliases is set as the default to send email, it will become your main account / mailbox name, and your previous account / mailbox name will become an alias

If you are free email subscriber, the maximum size limit is 10megs but you cannot send or receive anything that exceeds the capacity of 2 MB.

Please always remember to delete the emails within your deleted folder to ensure that you stay within the limit.  These emails are not automatically deleted.

If you are one of our ISP users, you get 20megs of space.  Should you wish to become one of our ISP users, click here for more details

While your inbox may be empty, the mailbox size limit is a combined size of all your folders.  Please click on "Folders" which can be found at the top of your inbox.  Click on any of the relevant folders within that page and delete the unnecessary email from within the individual folders.

10. How do I delete an email?

In order to delete an email you need to tick on the check box situated in the far left hand column next to each email.
Once the box has been clicked on, you press the delete button situated at the bottom of the page. 

Unfortunately the new system does not allow for you to edit your address book, you will need to delete the incorrect listing and ad it again in order to
get it to work.

Our apologies, we are busy working on refining the new system and hope you will continue to use us as your free email solution.

12. How do I edit my Personal Information?

Unfortunately you are not able to edit this information at the moment.  We are currently working on this problem, apologies for the inconvenience.

13. I was halfway through writing an email and was prompted back to the login and had to start again.

This usually occurs when your session has timed out.  There is a limit of 30 minutes per session.

The reason for this, is because the person who logged on before you, did not LOGOUT when they were finished, and when you log in with a 
different username and password, it will go to the previous persons account. 

You need to Logout first and then log back in with your username and password, and it will go to your account.

Should you have any further queries, please do not hesitate to drop us another mail.

15. I cannot send or receive email

This is due to the fact that your mailbox is full.  We have a limit of 10megs per mailbox.

Please delete  any messages that you no longer need, or alternatively save them to your computer.
When you delete your mail, make sure you also delete the emails in your trash folder.

The POP3 mail settings for setting up your mail client to download mail straight to your PC.


Incoming mail server : mail.easyinfomail.co.za
(Please note if your mail domain is mailbox or starmail etc. the mail server name is mail.mailbox.co.za or mail.starmail.co.za)

Outgoing mail server (SMTP) : Your ISP 
(What this means is this is the name of the server with whom you connect to the web, Netactive, Mweb or Iafrica etc. If you do not know what 
either the name or IP address are, contact them and ask them to give you this info)

Your account name: username@easyinfomail.co.za and password are the same as the ones that you use with easyinfomail
to log into your account.

Your email address is actually used as your username.  In order to change it you will have to re register with the service
requesting a different email address.

Sending = Yes. If your Web browser supports the attachment of files (such as Netscape Navigator 2.0 and later, Microsoft® Internet Explorer 4.00 or later, etc.), you can send attachments using easyinfoMail.

There could be a number of different reasons for this. Please forward the email to support@easyinfomail.co.za and we will see if we can get to the bottom of it.

You cannot physically cancel your easyinfoMail account. If it has been inactive for 3 months the account will automatically expire.

Step1) From the menu bar on your Internet browser click the command
'Tools'

Step2) Scroll down and click on 'Internet Options'

Step3) In the dialog box click on the button 'Delete files' under
the 'Temporary Intenet Files' section. Another dialog box called 
'Delete files' will appear, in this dialog box click on the 'OK' 
button. This procedure should take a few seconds to complete. 

Step4) Close this dialog box by clicking on the 'Ok' button. Voilà!

This procedure only deletes temporary files, and documents or settings will be deleted.

Your easyinfoMail account could have been cancelled due to one of 2 situations:  Lack of use, or abuse of the email account.

Your easyinfoMail account will automatically be inactivated if you do not access it for 3 months, and will require you 
to reregister before using the service again. If this is not done within 6 months it will be deleted.

easyinfoMail reserves the right to offer this service to various users. We have certain policies and when we believe that any form of misuse including such activities as mass mailings take place then accounts may be cancelled and it would appear that such has taken place with your account.

Should you use your email for such purposes we advise that other services have softer policies than us and would possibly not cancel such an account.

We apologize should there have been an error and further thank you for using easyinfoMail.

Fetchmail does work from our server. You just need to enter in your Pop 3 server, login and password to your other email account.

We are aware of the problem and have currently been working overtime to try and eradicate this type of misuse
of our system.

As you may well imagine, the people sending these emails are relentless in their efforts and it is therefore quite a large and ongoing task.
we successfully eradicated +/- 30 domains per week from where these emails were coming and will obviously continue doing so as we find out
where they are coming from.

Unfortunately it isn’t as easy as deleting the email address as many of these are set up as fake email addresses so on investigation they do not
actually exist and are not our registered users.

We have, in fact even contacted the Internet Police to try and help us with our efforts, however too no avail.

Could you please forward the email that was sent to you to abuse@easyinfomail.co.za so we can try and trace the source from the email.

We are sorry but this service is reserved for our easyinfoMail ISP Subscribers

The only way is to use your ISP (mweb, netactive etc.) smtp server.

If you do not know the name of this server please contact them and get the settings from them.

26. I received a Syntax error when trying to send an email, what is this from?

This usually occurs when you enter something incorrectly into the cc or bcc fields.

27. What happened to the Webshares?

We are pleased to inform you that the shares have been fully subscribed We look forward to realizing the value in the business at the point of sale
or listing of such shares. At such a time we shall refer and notify you as to what you may expect relative to our terms and conditions.

We appreciate your support of easyinfoMail and trust that the results of the share scheme shall be mutually beneficial to stakeholders.

This is to ensure that spammers cannot use the technology available to them to automatically register easyinfoMail accounts with us.  It ensures that a person is physically sitting in front of the computer screen and filling in the registration form, which makes it more difficult for people to use easyinfoMail for the wrong reasons.

30. Do I need an Internet Connection to use easyinfoMail?

If you are a free easyinfomail user, please email support@easyinfomail.co.za

If you are an ISP user, please contact internetsupport@webmail.co.za or call our call centre at 083 919 4377